Bath
£25,000 to £28,000 per annum DOE - Plus Commission
Permanent
Customer Care
Be part of the Truespeed journey. Join us as a Customer Care Representative at our central Bath site where you will have plenty of opportunities to build your skills and your career.
Who we are? – Here at Truespeed we don’t just offer jobs – we offer careers. We’re committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth. We also provide a range of benefits such as • Hybrid working • Life Assurance • Healthcare • Free onsite parking and much more.
Is this you? – Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you.
Key Duties:
Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner
Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time
Improving customer satisfaction by owning a customer query through to resolution
Taking an active role in complaint resolution with the aim to resolve on first contact
Booking installations, outlining the process, and answering any queries
Renewing contracts, ensuring the customer is fully informed of actions taken
Problem solving and contributing to the improvement of working processes within the team and wider business
Sharing information with colleagues and updating knowledge management systems
Desired skills and qualities:
Demonstrable experience gained in a high volume B2C customer service centre
Experience in handling and owning complaints through to resolution and to timescales
Good working knowledge of Microsoft Office, G-Suite, and Google Analytics
Ability to simplify complex topics and communicate them clearly with customers
Confident and professional verbal and written communication
Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries
Empathetic and able to relate to a wide-ranging demographic
Flexible approach and ability to meet deadlines
Desire to learn and takes initiative to develop professionally
Excellent time management skills
Positive can-do attitude
Why work for us?
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
Life insurance scheme 4 x annual salary
24/7 access to online GP and wellbeing support
Competitive pension scheme
Hybrid working
Opportunities for career development
Commission scheme
Generous employee referral bonus
25 days holiday plus bank holidays
Free on-site parking
Location: Bath
Salary: £25,000 to £28,000 per annum DOE plus commission
Job Types: Full-time Permanent
Shift Pattern: Monday to Saturday. (Saturdays are worked on a rota basis with a day off in lieu)
Apply Today
We’re reviewing applications on a rolling basis, so don’t delay!
Please note: You must have the right to work in the UK as we are unable to provide sponsorship for this role.