Read the evidence behind the claims we make in our marketing.
Read the evidence behind the claims we make in our marketing.
Truespeed broadband is rated as “Excellent” based on Trustpilot customer reviews with an exceptionally high 4.9 score out of 5. This is a higher and better customer satisfaction score compared to Trustpilot ratings of other national brands such as Sky, Virgin Media, Talktalk, EE and BT which are all rated below 3 out of 5.
The following Trustpilot scores were taken on 25th May 2025 from the claimed Trustpilot profiles of the main broadband providers in the regions we serve.
| Provider | Trustpilot score | Number of reviews |
| Truespeed | 4.9 | 2,941 |
| Talk Talk | 2.8 | 86,385 |
| Plusnet | 2 | 11,598 |
| EE | 1.5 | 21,274 |
| Virgin Media | 1.3 | 98,620 |
| BT | 1.3 | 19,000 |
| Sky | 1.3 | 15,931 |
We thank all customers who have given us feedback by responding to surveys, or by posting reviews on Truspilot. For our marketing we’ve picked a selection of reviews that we feel represent us fairly. You can read all of our reviews on trustpilot.com
Bravo Truespeed!
Truespeed arrived in our village some years ago now. We were one of the first customers in the village that helped support Truespeed’s arrival and piloted the service provided. It has changed our broadband connectivity issues after years of finding friends’ houses to work in and driving to surrounding areas to find network coverage to make those important phone calls. As a village, excellent speeds and a stable connection were all we were ever after. Truespeed has not failed to disappoint and has lived up to its promises. The service never drops out and the platform is always stable; which is so important for hybrid working and social use in the household for the family.
Contractual renewals have been a very straight forward process and competitive new deals with varying mbps speeds are now available.We renewed our contract this week and were ably supported with the very knowledgeable experience and support from Paul.
Paul was excellent and delivered a first class service explaining the deals and offering above and beyond technical support. Re-arranging the contract took minutes. Thank you Paul & Truespeed.
Mr Head, Jan 21, 2025
https://www.trustpilot.com/reviews/678ffe778f6968f53f74637f
A 1st-rate service
A 1st-rate service, available, reliable and supported by real people
Graham, February 29, 2024
https://www.trustpilot.com/reviews/65e0443639e62dade4affd5e
Outstanding quality of service support
On the day of about to commence 3 critical solid days of film editing for my job, which was totally dependent on being on the internet, I woke to find the Truespeed router wasn’t working and thus we had no internet. I called true speed at 8:15 am and there was no being put on hold for hours, I was straight through to a real person who was great and understood the problem.
I was then put through to Rob, a technical support advisor, who was amazing and within a couple of hours a really friendly and knowledgeable support team arrived and the problem (which was a plug and not router failure) was fixed. It was the most outstanding customer support I’ve ever received and I can’t thank True speed enough for their support, the joy of speaking to real people who care, and for acting so quickly at my time of need – just outstanding.
Mr Glenn Hunter, Sep 16, 2022
https://uk.trustpilot.com/reviews/632473fa6a3e1ed2c3d49776
Blown Away…
I’m genuinely blown away by how good Truespeed is. Lightning-fast internet was, of course, the primary reason for signing up. But that’s not all.
The Truespeed customer service team are friendly, efficient, and above all – they answer the phones quickly. Yakin, in particular, is a true gentleman and went above and beyond to ensure my questions were resolved with minimal fuss.
Martin Smith, Mar 21, 2024
https://www.trustpilot.com/reviews/65fc857007707b5990cfdc55
Best broadband supplier ever!
Best broadband supplier I’ve ever experienced. The most stable and fastest broadband I’ve ever used and excellent customer service – always quickly through to a helpful and real human being. Thank you!
David Hobdey, Nov 25, 2022
https://www.trustpilot.com/reviews/6380edf6252cba2c02e3aeb9
By far the best Internet provider in the UK!
I can’t say enough great things about Truespeed! The service has been impeccable. In the three years I’ve been with them, I’ve never had a single issue with my connection. My 900 Mbps speed is consistently reliable, no dips, no problems.
I recently renewed my contract, and Frazer from customer service was fantastic! Not only was he incredibly helpful, but he also managed to reduce my monthly payment.
The big players in the ISP industry could learn a lot from Truespeed. They genuinely care about delivering top-notch connection quality and prioritize their customers’ needs.
I highly recommend Truespeed to anyone looking for an outstanding internet provider!
Geoff, Dec 6, 2024
Unlike our competitors, we won’t raise the monthly price you pay during your contract, guaranteed:
Truespeed operates a fixed price promise in line with Ofcom’s best practice (see link below) whereby it does not increase prices in the middle of customer contracts or execute any periodical price increases linked to annual inflation indexes (CPI/RPI).
Truespeed’s competitors like BT, Sky, Plusnet, Talktalk and Virgin Media have such increases incorporated into their advertising and terms of contract. Although this has been called out by the ASA (see below) and Ofcom, these national brands continue to have clauses built into the customer contract allowing them to increase customer prices in the middle of the customers’ contract.
Truespeed’s pricing and offers clearly spell out a fixed price promise whereby customer prices will remain fixed without any exception for the duration of the contract. This is detailed on www.truespeed.com/legals and in section 14.2 of the Residential Terms & Conditions
The customer has a choice of choosing between a 12 month or 24 month contract term; during that contract term, the customer’s price will remain fixed – so in the case of a 24 month contract period, the price will remain at £25 for 24 months and similarly so over the course of a 12 month contract.
Mainstream national broadband provides have been criticised widely in the media, for example the following article from the website of consumer champion Which? demonstrates the scale of increases that customers signing up to new contracts face:
Ultra-fast:
Ultra-fast broadband in Ofcom’s definition denotes a network that can offer at least 300 Mbps download speed. Truespeed’s broadband network is a gigabit-capable full-fibre network that falls into this category.
Ultra-reliable:
Full-fibre networks are 5 times more reliable than legacy copper based or part fibre networks. This is based on Ofcom’s annual report published in 2018 and since the technology has not fundamentally changed it remains true.
Full-fibre:
Truespeed only uses fibre-optic cables through the entirety of its network, unlike other brands such as Virgin Media and BT / Openreach which combine fibre-optic cables with copper or co-axial cables to deliver broadband services. This is based on Ofcom’s definition of full-fibre networks.
Truespeed network footprint and exclusivity:
Truespeed’s full-fibre network covers over 110,000 properties; no other operator in Truespeed’s network areas offers full-fibre broadband to a similar number of properties.
In approximately 4 out of 5 homes covered by Truespeed’s network, Truespeed is the only brand providing full fibre ultrafast broadband. This is based on proprietary broadband network data from Thinkbroadband.com combined with Truespeed’s network mapping data.
Built own network:
Truespeed has built a brand-new broadband network that is not shared with any other brand or service provider.
Across its network rollout areas, Truespeed has built new infrastructure with fibre-optic cabling all the way from the customer’s property to the core network. Truespeed’s network coverage extends to over 110,000 premises across the South West, based on information from Truespeed’s network planning and build teams.