What to expect on installation day

When you join us, we’ll install a brand new full-fibre broadband line into your home, that’s yours and yours alone.

That might sound like a big job, but it’s not. It can be done in under an hour with the absolute minimum of disruption to you or your property.

When you sign up, you’ll choose a date for one of our engineers to come round and connect you.

One of our team will arrive promptly at your property. With your permission, they will drill a small hole into the wall of your property, through which your new full-fibre line will be fed. This can be within ten metres of where we left the cable on our previous visit. On the inside of your home, we’ll then install a small box which the line will run into. This box is then connected to your new router, and you’re all set with your new Wi-Fi.

You can then change your network name, password, controls, and prioritise your devices through an app you can download onto your phone. If you’ve ordered a phone line, we’ll connect that and, provided you’ve not yet cancelled your contract with your existing provider, we’ll transfer your number too.