What to expect on installation day

When you join us, we’ll install a brand new full-fibre broadband line into your home, that’s yours and yours alone.

That might sound like a big job, but it’s not. It can be done in under an hour with the absolute minimum of disruption to you or your property.

When you sign up, you’ll choose a preferred date for one of our engineers to come round and connect you.  We’ll confirm this date with you by phone, and we will ask you if you want us to use the One-Touch-Switch process to arrange cancellation of your existing supplier.

One of our team will arrive promptly at your property to commence your free Standard Installation:  With your permission, they will drill a small hole into the wall of your property, through which your new full-fibre line will be fed. This can be within ten metres of where we left the cable on our previous visit. On the inside of your home, we’ll then install a small box which the line will run into. This box is then connected to your new router, and you’re all set with your new Wi-Fi.

You can then change your network name, password, set parental controls, and even prioritise your devices through an app you can download onto your phone. If you’ve ordered a phone line we’ll connect that, and as long as your old number is still active we can transfer it too. Simple!

We can sometimes flex beyond a standard installation, but please be aware that if this hasn’t been prearranged it’s not always possible, and there may be an additional charge for doing so.  You can read more about this in our terms of service on our legals page.