Network status

We’re proud of our network’s reliability, but problems do occur (especially in more rural areas). Our team work quickly to prevent disruption and fix problems, even outside our normal hours.

If you think you may have an issue please check our live feed below to see if your area is listed.

24 hours a day, 7 days a week

Real-time monitoring

Our team monitors our network 24 hours a day, 7 days a week, every day of the year.

So please rest assured that if you experience an network issue our engineers will already be aware of it and fixing it as fast as is safely possible. Even when our support team is not available to speak to.

Truespeed are connecting customers to Full-fibre broadband in Wraxhall

Power

Unlike old copper networks, all full-fibre networks in the UK are powered by the National Grid, and most network connectivity problems are caused by localised power issues, especially in the more rural parts of our network. Our network operation has many layers of technical and power resilience built-in, and we work hard to prevent these localised power problems even being noticed by our customers.

Our infrastructure is above and below ground, and being a rural provider we occasionally experience damage caused by anything from storms to tractors. No matter what the cause or time of day, our team works hard to prevent outages and – if needed – restore service.

A Truespeed engineer working to connect a customer's home

Current network status

Array
(
    [id] => 32
    [status] => In Progress
    [region_affected] => Moorlinch
    [time_to_repair] => 
    [customers_affected] => 4
    [jira_id] => NOC-2169
    [last_updated] => 2025-06-16 11:43:00
    [date_created] => 2025-06-16 11:42:51
)

Incident in Moorlinch - reference NOC-2169

We’re working to fix an issue in Moorlinch impacting around 4 customers. We’ll update this page when we have more information.

Please check this page for updates.

Array
(
    [id] => 31
    [status] => Resolved
    [region_affected] => Bradley Stoke
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2149
    [last_updated] => 2025-06-13 10:32:25
    [date_created] => 2025-06-13 10:12:42
)

Array
(
    [id] => 29
    [status] => Resolved
    [region_affected] => Clevedon
    [time_to_repair] => 22:15
    [customers_affected] => 1072
    [jira_id] => NOC-2146
    [last_updated] => 2025-06-12 21:50:10
    [date_created] => 2025-06-12 20:57:26
)

Array
(
    [id] => 26
    [status] => Resolved
    [region_affected] => Middle Lane, Kingston Seymour
    [time_to_repair] => 
    [customers_affected] => 2
    [jira_id] => NOC-2124
    [last_updated] => 2025-06-09 07:44:24
    [date_created] => 2025-06-09 07:44:24
)

Array
(
    [id] => 23
    [status] => Resolved
    [region_affected] => Ston Easton/Clapton
    [time_to_repair] => 16:00
    [customers_affected] => 23
    [jira_id] => NOC-2108
    [last_updated] => 2025-06-04 13:20:52
    [date_created] => 2025-06-02 18:54:11
)

Array
(
    [id] => 22
    [status] => Resolved
    [region_affected] => Moorlinch
    [time_to_repair] => 18:00
    [customers_affected] => 3
    [jira_id] => NOC-2103
    [last_updated] => 2025-06-02 15:02:52
    [date_created] => 2025-06-02 09:14:13
)

Array
(
    [id] => 21
    [status] => Resolved
    [region_affected] => Combe Down
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2100
    [last_updated] => 2025-06-01 21:37:19
    [date_created] => 2025-06-01 21:10:03
)

Array
(
    [id] => 20
    [status] => Resolved
    [region_affected] => Frampton Cotterell
    [time_to_repair] => 
    [customers_affected] => 5
    [jira_id] => NOC-2090
    [last_updated] => 2025-05-30 09:29:41
    [date_created] => 2025-05-29 15:32:11
)

Array
(
    [id] => 18
    [status] => Resolved
    [region_affected] => Wellow
    [time_to_repair] => 19:50
    [customers_affected] => 35
    [jira_id] => NOC-2069
    [last_updated] => 2025-05-27 11:20:04
    [date_created] => 2025-05-25 19:39:53
)

Array
(
    [id] => 17
    [status] => Resolved
    [region_affected] => Chedzoy, Bawdrip and Woolavington
    [time_to_repair] => 20:16
    [customers_affected] => 130
    [jira_id] => NOC-2070
    [last_updated] => 2025-05-27 11:19:43
    [date_created] => 2025-05-25 19:36:46
)

Array
(
    [id] => 16
    [status] => Resolved
    [region_affected] => Lympsham and Bleadon
    [time_to_repair] => 06:45
    [customers_affected] => 90
    [jira_id] => NOC-2062
    [last_updated] => 2025-05-25 09:25:09
    [date_created] => 2025-05-25 05:27:34
)

Array
(
    [id] => 15
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 12:22
    [customers_affected] => 
    [jira_id] => NOC-2060
    [last_updated] => 2025-05-27 11:20:36
    [date_created] => 2025-05-24 11:18:46
)

Array
(
    [id] => 14
    [status] => Resolved
    [region_affected] => Clevedon and Nailsea area
    [time_to_repair] => 11:10
    [customers_affected] => 962
    [jira_id] => NOC-2059
    [last_updated] => 2025-05-27 11:21:48
    [date_created] => 2025-05-24 10:38:03
)

Array
(
    [id] => 13
    [status] => Resolved
    [region_affected] => Tamar Drive, Keynsham
    [time_to_repair] => 
    [customers_affected] => 3
    [jira_id] => NOC-2030
    [last_updated] => 2025-05-19 11:56:07
    [date_created] => 2025-05-19 07:31:07
)

Array
(
    [id] => 12
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2024
    [last_updated] => 2025-05-16 08:29:34
    [date_created] => 2025-05-16 06:39:43
)

Array
(
    [id] => 11
    [status] => Resolved
    [region_affected] => Chipping Sodbury
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2017
    [last_updated] => 2025-05-15 14:23:36
    [date_created] => 2025-05-15 13:27:22
)

Array
(
    [id] => 10
    [status] => Resolved
    [region_affected] => Shepton Mallet
    [time_to_repair] => 
    [customers_affected] => 6
    [jira_id] => NOC-2016
    [last_updated] => 2025-05-15 16:55:13
    [date_created] => 2025-05-15 13:13:59
)

Array
(
    [id] => 9
    [status] => Resolved
    [region_affected] => Clevedon & Nailsea
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-2001
    [last_updated] => 2025-05-13 09:55:17
    [date_created] => 2025-05-13 09:27:50
)

Array
(
    [id] => 8
    [status] => Resolved
    [region_affected] => Portishead, Cedarhurst
    [time_to_repair] => 18:00
    [customers_affected] => 11
    [jira_id] => NOC-1960
    [last_updated] => 2025-05-01 15:19:26
    [date_created] => 2025-04-30 22:30:52
)

Array
(
    [id] => 7
    [status] => Resolved
    [region_affected] => Rush Hill
    [time_to_repair] => 16:00
    [customers_affected] => 18
    [jira_id] => NOC-1957
    [last_updated] => 2025-05-01 15:03:26
    [date_created] => 2025-04-30 17:02:43
)

Array
(
    [id] => 5
    [status] => Resolved
    [region_affected] => Portishead
    [time_to_repair] => 
    [customers_affected] => 12
    [jira_id] => NOC-1956
    [last_updated] => 2025-04-30 11:31:04
    [date_created] => 2025-04-30 09:49:42
)

Array
(
    [id] => 4
    [status] => Resolved
    [region_affected] => Saltford
    [time_to_repair] => 
    [customers_affected] => 
    [jira_id] => NOC-1958
    [last_updated] => 2025-04-30 09:23:29
    [date_created] => 2025-04-30 09:23:29
)

Do we have your mobile number?

As soon as we are aware of an issue, we can normally identify which of our customers are impacted by it, and we send an SMS to those customers to let them know. So it’s important we have your mobile number.

We will also post any major issues on this web page, and we’ll keep it up-to-date so you can check our progress.

If you need help, or have a power issue in your own home, there are steps you can take to resolve this without needing to speak to us. Please see our Support FAQs for useful tips.

Support FAQs